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Financial Services & Insurance

Achieve industry-leading CX

Start and scale quickly

As the finance industry undergoes a pivotal digital transformation, your customers’ journeys are changing. Experiences are the new brand currency. Consumers prefer online and mobile transactions, and expect personalized, customer-centric digital experiences from their financial service provider 

 

71% of banking executives say their customers want better experiences. And, those providers that offer excellent customer service or support are 3 times more likely to receive more customer recommendations.  If you want to stay competitive, you need to engage your customers by delivering satisfying experiences across all touchpoints.

That’s where we come in

At Cognizant Netcentric, we deliver CX solutions for global brands across the banking, insurance, and wealth management industries. 

 

Our data-driven solutions leverage the latest Adobe Experience Cloud products and can be integrated seamlessly into your core banking systems. As experts in change management, we’ll oversee your digital transformation to ensure all your teams align with the new ways of working.

 

The result? Seamless omnichannel experience delivery to ensure customer loyalty, with an agile platform structure that can grow with your business.

Our scalable CX platforms and tools provide:

Efficient, agile, and secure platform operations

Customizable content management systems for multiple geographies

Data-driven insights for 360-degree customer views

Advanced CXM and customer-journey mapping

Ready-to-use subscriptions (SaaS)

Pre-built solutions to get you up and running in weeks, not months.

 

Foundation Packages

Comprehensive tool packages for exceptional CX delivery, guaranteed. 

 

Consulting & operational services

Access the support of our Application, Marketing, and Digital Strategy teams alongside your solution to drive results.

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Get in touch today to discover how we can help you

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Agile in practice: embracing autonomy and experimentation

Stefan Franck

Senior Director

One Netcentric’s co-founders, Stefan is an expert in shaping solutions for clients - from requirements analysis to project specification and more. Stefan sees himself as the link between business and technology and, for over ten years now, he has filled various roles as architect, project lead and lead consultant. Stefan's focus is on the Adobe Marketing Cloud and AEM, to which he is strongly connected from his days at Day Software and Adobe. He says that co-founding Netcentric was one of the best choices in his professional life. Never before been able to work with so many brilliant people.