Netcentric went beyond the capabilities of AEM to customise a solution that met our client’s unique needs, maximising value and delivering an optimal CX.
Netcentric is currently in the final stages of an end-to-end
The nature of our client’s business means that – to compete and be ready for the future – they need to provide a powerful and extendable functionality on their website that meets the needs of their customers who, in turn, want quick and easy access products and services. Search is key to this.
A re-design of an entire web presence is a major undertaking. The resulting platform should serve as a solid base for the coming years, which is why it's also so important for the search function to keep up with future requirements. This means that our challenge is not only to understand our customer's needs
Tip of the iceberg
The crux with search is that what you see is only the tip of the
We needed to include:
Performance and scalability
Equally important to usability and high-quality relevancy are a search engine’s performance and scalability, especially as search results cannot be cached. Think about the extra serving and indexing load here.
One final factor we considered: search should not be limited to content within Adobe's Experience Manager – in a typical user journey search is the ideal entry point for the user to wherever a document is located (→ breaking down the silos).
It’s why we needed – literally – to think outside the box. Netcentric's aim is always to provide the best possible value for our customers. A conventional approach - starting "small" with Adobe Experience Manager's internal search and then switching later to a different solution, would escalate cost and result in a poor return on investment (ROI).
Why? This approach would have ultimately duplicated effort. The search application is strongly tied to the search engine and most of the heavy lifting happens on the back-end, meaning that most of the initial implementation work would be lost and would need to be done again.
Our solution: the right solution for our client and their customers
We proposed using a dedicated, stand-alone search platform – one that not only offers the optimal, ground-breaking performance we were looking
We proposed Lucidworks' Solr-based Fusion search platform. This stack fully leverages open source projects Lucene, Solr, Zookeeper and Spark, wrapping it with Fusion – an enterprise-grade feature set – which comes with 24/7 vendor support.
So that was the technical solution. We also needed to keep a firm eye on the customer and ensure a completely seamless experience. And that’s where Netcentric’s very own AEM Connector came in.
Netcentric AEM Connector
Put simply, the AEM Connector ensures that content is replicated in near real-time to the Fusion search engine. It seamlessly integrates into an AEM setup, where installation, configuration and administration
The AEM Connector pushes content to LucidWorks Fusion, resulting in very little additional load on AEM. It also supports triggering a bulk-feed (similar to a tree-activate) to initially populate the search index.
LucidWorks Fusion exposes the full flexibility of SOLR, but wraps it into an easy-to-deploy, operate and administer search platform which is also future-proof because it provides all the building blocks to integrate external signals (such as click-rate) and process them to directly influence the ranking of individual search results.
The modular design of the AEM Connector is not limited to a specific search engine, but also supports Attivio AIE, Solr and – via a flexible framework – the list of additionally supported back-ends can easily be extended.